Welcome to BuoyFriend.com, a specialized online platform that facilitates bookings and payments for mooring buoys along with supplementary services provided by the concessionaire of each buoy field (such as mooring assistance, trash collection, etc.). By accessing or using our website, you acknowledge and agree to comply with these Terms and Conditions. Please ensure you read them thoroughly.

1. Platform Overview:

BuoyFriend.com is your comprehensive solution for maritime mooring needs, offering a user-friendly platform that simplifies finding and securing mooring buoys. Here’s how you can leverage our platform:

• Intuitive Map Search: Utilize our intuitive map to effortlessly search for available mooring buoys across various locations. Real-time buoy status is displayed directly on the map, allowing you to easily recognize available spots.
• Exclusive Access to Real-Time Status: To ensure optimal platform performance and provide an exclusive feature for our users, real-time buoy status visibility is enabled only for signed-in users. This allows for a more personalized and efficient user experience.
• Reservation and Payment: After selecting your desired buoy, you can proceed to reservation and complete your secure online payment. The process is designed to be smooth and efficient, providing you with instant confirmation of your booking.
• Additional Services: Beyond mooring buoy reservations, our platform enables you to order and pay for additional services provided by the concessionaire, such as mooring assistance, trash collection etc., all aimed at enhancing your maritime experience.
• User Account Management: By creating a user account, you can manage your bookings, and view your history.
• Dedicated Support: Our platform is committed to your satisfaction and safety, offering comprehensive support to assist you with any inquiries or assistance you may need during your use of our services.

2. Acceptance of Terms:

By using BuoyFriend.com, you confirm your acceptance of these Terms and Conditions and agree to be bound by them. These terms apply regardless of where you access the platform from.

3. Services Provided:

BuoyFriend.com offers an online platform where users can book and pay for mooring buoys and additional services, offered by the concessionaire of each buoy field. The platform is accessible via any web-enabled device, requiring no specific app downloads. While we strive for accuracy, we do not guarantee the completeness or correctness of the information provided on the platform.

4. User Registration:

Users must register and create an account to access the full range of services. Accurate and complete information is required during registration. Any changes to your details should be updated promptly.

5. Booking and Payment:

Availability and booking of buoys are subject to the terms set by the concessionaire. Payment is processed through secure online methods. Users will receive an e-mail confirmation upon successful booking and payment.

6. Cancellations and Refunds:

Cancellation and refund policies are currently not offered due to the specific nature of our services, which significantly depend on weather conditions that can change. For this reason and to protect our customers, bookings are limited to a maximum of 48 hours in advance, allowing us to minimize the risk associated with weather variability. As such, cancellations and refunds are not applicable. While this policy may change in the future, depending on how far in advance bookings will be allowed, we prefer to maintain our current approach due to the unpredictable nature of weather and its impact on our services.

7. User Responsibilities:

• Compliance with Laws and Regulations: Users must comply with all applicable laws and regulations while using the platform. This includes maritime laws, environmental regulations, and any local laws that apply to the area where the buoy is located.
• Payment Obligations: Users are responsible for timely payments for bookings and any associated services. They must ensure that payment information is kept up-to-date and that all fees and charges incurred are paid in accordance with the terms of the service.
• Respect for Property: Users must respect the property of the buoy fields and any equipment or facilities provided. This includes avoiding damage to buoys, related infrastructure, and adhering to guidelines for use provided by the concessionaire.
• Financial Responsibility for Damages: Users are accountable for any damage they cause to the property, including buoys, equipment, or any other related infrastructure. In the event of such damage, users are required to pay directly to the concessionaire for the costs of repair or replacement. It is the user's responsibility to promptly report any damage and cooperate with the concessionaire to resolve the issue and cover the associated costs.
• Interaction with Other Users: If the platform includes interactive features, users are responsible for their interactions with other users. They must avoid any behavior that could be considered harassing, abusive, or detrimental to others.
• Reporting Issues: Users are responsible for reporting any issues they encounter with the buoy, services, or platform. This includes reporting damaged or unsafe equipment, discrepancies in booking details, or any other concerns that could affect the safety or quality of the service.
• Account Security: Users are responsible for maintaining the security of their account information. This includes safeguarding passwords and other login details, as well as notifying the platform provider immediately if they suspect their account has been compromised.
• Accurate Representation: Users must provide accurate and truthful information about themselves and their vessels. Any attempt to misrepresent information can lead to penalties, including potential cancellation of bookings without a refund.
• Environmental Considerations: Users must adhere to environmental guidelines and practices, ensuring that their use of the buoy and surrounding areas does not harm the local ecosystem or violate environmental protection standards.

8. Amendments and Termination:

BuoyFriend.com reserves the right to modify these Terms and Conditions. Continued use of the platform following any changes constitutes acceptance of the new terms. Users can terminate their account at any time. BuoyFriend.com also reserves the right to terminate user accounts in case of breach of these terms.

9. Liability and Disclaimers:

BuoyFriend.com is not responsible for the condition of the buoys or any damages resulting from their use. The platform is provided 'as is,' without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of BuoyFriend.com.

10. Copyright Policy

Ownership of Content: All content displayed on BuoyFriend.com including but not limited to text, graphics, logos, images, data compilations, and software, is the property of Buoyfriend d.o.o. or its content suppliers and is protected by international copyright laws. This includes content created by Buoyfriend d.o.o. as well as content provided by third parties.

Use of Content: The content on BuoyFriend.com is provided for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. You agree not to engage in the use, copying, or distribution of any content other than expressly permitted herein.

User-Generated Content: If you post content to BuoyFriend.com, unless we indicate otherwise, you grant Buoyfriend d.o.o. a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Buoyfriend d.o.o. and its sublicensees the right to use the name that you submit in connection with such content if they choose.

Infringement: If you believe that your copyright or the copyright of someone else has been infringed by content provided on BuoyFriend.com, please contact us at policy@buoyfriend.com. Provide all relevant details requested by Buoyfriend d.o.o. to substantiate your claim, including proof of ownership and any evidence of the alleged infringement.

Consequences of Violation: Buoyfriend d.o.o. respects the intellectual property rights of others and requests that the users of our platform do the same. Buoyfriend d.o.o. may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers.

11. Governing Law:

These Terms and Conditions are governed by the laws of the jurisdiction in which BuoyFriend.com's main office is located.

12. Contact Us:

For any questions or concerns regarding these Terms and Conditions or our services, please reach out to us via e-mail: policy@buoyfriend.com.

Your use of BuoyFriend.com signifies your agreement to these Terms and Conditions.

Effective Date: These Terms and Conditions are effective as of 30.3.2024.